Refund Policy

Refunds are accepted only in the case of damaged or incorrect items received by the customer.

Any issue must be reported within 48 hours (2 days) of delivery.

The product must be unused, unworn, and in its original packaging.

Damaged Product Claims

To process a refund for a damaged item, customers are required to share a clear, continuous, and unedited unboxing video, recorded from the moment the package is opened, clearly showing the damage to the product.

Non-Refundable Cases

Refunds or exchanges will not be provided in the following cases:

Damage caused due to storage or usage in an improper way

Exposure to perfumes or other harsh chemicals

Normal wear and tear of imitation jewellery

Failure to provide the required unboxing video

Refund Processing

Once the claim is verified and approved, the refund will be processed to the original mode of payment within 5–7 business days.